Mailroom/Receiving Clerk, Senior

The Lead Mailroom Clerk organizes and delegates daily operations within the mailroom, assists with the collection, sorting and delivery of all mail and packages, and performs other duties as required.

1. Organizes and delegates work to the mailroom clerks on a daily basis. Establishes schedules for the timely delivery and pick up of mail and packages, phone coverage, etc. Provides technical direction as necessary.
2. Receives/collects and sorts mail and carrier deliveries for distribution. Delivers mail to all designated areas across campus. Processes and sends outgoing mail utilizing postal procedures. Correctly identifies and processes all return and miscellaneous mail according to procedures. Processes and dispatches outgoing mail. May handle outgoing mail by wrapping, classifying, weighing and determining postal rates. Prepare and process courier shipments, including, but not limited to, UPS and FedEx.
3. Researches and follows up with customers regarding tracking mail and/or packages, and with technical questions.
4. Tracks incoming mail volumes and maintains all logs as required. Provides weekly statistics and summary reports for the supervising Manager. Maintains and administers records on postage expenditures and costs and any other required records.
5. Monitors and maintains supply levels. Ensures that all equipment is working and is in good condition.
6. Assists in the training of new staff as needed. Coaches other clerks under the direction of the supervising Manager. 
7. Assures that safety and security protocols are followed at all times, escalating any issues directly to Management
8. Other duties as assigned.

• High School Diploma or equivalent.
• Must successfully complete initial and subsequent refresher DOT HAZMAT training as well as IATA training and subsequent refresher IATA training.
• Basic knowledge of Microsoft Office suite and QTrack required. Must possess the ability to be trained to use other software programs needed in the performance of mail processing duties. Must be able to operate all equipment required for mailroom operations.
• 2+ years mailroom operations experience preferred.

Physical & Environmental Demands:

• Standing for extended periods of time, extensive walking, lifting. Must be able to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 75 pounds.