Associate Bursar

The Associate Bursar supports the Bursar in designing and implementing procedures, analyzing Touro Dental and NYMC student billing, and ensuring all transactions comply with federal, state, and university regulations. Under the Bursar's general supervision, the Associate Bursar contributes to the overall management of the Office of Student Services, including tasks related to Student payments and charges, Student Loans, compliance with Title IV aid regulations, policy implementation, and reconciling health insurance billing for Touro Dental and NYMC.  Additionally, the Associate Bursar liaises with external vendors and internal departments during the development and implementation of new or ongoing systems and applications. The role is crucial for maintaining effective internal operations related to Student Financial services. The Associate Bursar also provides guidance to new and returning students on tuition and billing processes, as well as the student health insurance program (SHIP). This position will involve special projects assigned by the Bursar.

This individual will deliver exceptional customer service, oversee the collection activities for Toruo Dental and NYMC students and manage the student health insurance programs. Additionally, they will be responsible for maintaining and processing all Touro Dental receivables, ensuring strict compliance with relevant regulatory requirements.

• Provide in-person and remote customer service for Touro Dental and NYMC.
• Contact students by phone, mail, and email.

• Develop, recommend, and implement policies and procedures to improve the functionality of the Bursar’s Office.
• Verify student tuition refund calculations based on federal guidelines and university policies.
• Compile data and prepare work papers for both internal and external audits.
• Exercise professional judgment, on a case-by-case basis, making determinations on any individual student billing irregularities.
• Reconcile the student health insurance charges billed internally with HSAC billing records and rosters. Enter promissory notes for Financial Aid loans. Follow up on advancing, exiting and troubleshooting issues with ECSI through WebEx, SAL and their ticketing system.

• Assist in building and testing all Banner billing rules.  Responsible for ensuring continued accuracy.

• Ensure institutional compliance by participating in ongoing Federal/State training opportunities. Participate in professional organizations and conferences.

• Review and analyze reports.

• Collaborate closely with the Office of Financial Aid and maintain a strong understanding of financial aid regulations. Collaborate closely with the Office of Registrar and maintain a strong understanding of student registration guidelines and policies.
• Assist in preparing tuition invoices for students with 3^rd party payments and contracts. 
• Maintain and oversee compliance concerning the Policies on the payment of tuition and fees for foreign students.
• Use Banner Document Management (BDM) the central database for maintaining all official academic, financial and personnel records.
• Reconcile outstanding student deposits.
• Maintain Student Health Insurance billing and reconciliation of enrollments and waivers. Work with broker to provide student updates.

• Manage the bursar communication plan.
• Analyze credit reports and process student refunds, including credit card, paper check, and direct deposit.
• Serve on work groups and committees.
• Participate in student events such as, but not limited to, orientation, white coat ceremony, pinning ceremonies, commencement, etc.
•  Promote an atmosphere of inclusivity and respect among all university community members. Demonstrate appreciation and openness, ensuring that students from all backgrounds—including race, ethnicity, gender, sex, sexual orientation, ability, and age—feel welcomed and valued.
• Perform other duties as required.

Education requirement: Bachelor’s Degree is required.  Prefer a Degree in Business Administration or a related field from an accredited college or university.

Technical/computer skills:

• Previous knowledge of Banner is preferred.
• Proficiency in Microsoft Office Suite including Word, Excel, Outlook.
• Proficiency in Banner finance or similar software preferred.
• Knowledge of student payment system, TouchNet or similar software preferred.

Prior experience: The candidate must have a minimum of 5 years of relevant experience. Prior experience in higher education is preferred.

Other skills/requirements:

• The ideal candidate will have a strong understanding of higher education and customer service.

• Strong organizational skills.
• Proactive and highly analytical.
• Effectively communicate via telephone, email, zoom and written formats to internal and external customers.
• Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
• Capable of effectively managing a high-volume workload in a fast-paced environment while consistently meeting deadlines.
• Experience with third-party billing and payment processing.

Physical demands:

• May be asked to represent the bursar in state and regional conferences.
• Attend annual student services conference / Bursar conference 2 days (Touro NYC)
• Will need to regularly transport checks across campus.